HOW DO I CANCEL AN ORDER?
You can cancel your order online within 12 hours from the placement of the order. If you paid via a prepayment mode (credit card, debit card or net banking), then your entire order amount will be refunded. Unfortunately, an order cannot be cancelled after the 12 hour window has lapsed. If you wish to cancel an order, please follow these steps: Go to the 'My Orders' page Choose cancellation option and fill in the required details. Once your cancellation request is created, we will ensure that the cancellation is processed within the below mentioned timelines.
HOW LONG WILL IT TAKE TO PROCESS MY CANCELLATION REQUEST?
Once your cancellation request is created, we will ensure that the cancellation is processed within 03 (three) working days. If you do not wish to keep the product, please do not accept the order when the delivery is attempted.
WHAT ARE THE MODES OF REFUND AVAILABLE AFTER CANCELLATION?
Refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in Indian Rupees only and be equivalent to the transaction payment received in Indian Rupees.
HOW LONG DOES IT TAKE FOR A REFUND TO BE REFLECTED IN MY ACCOUNT?
When an order is cancelled, amount shall be refunded within a period of 3-5 working days in case of payment by Debit/ Credit Card or UPI and 05-07 working days in case of payment through online banking mode Once the refund is processed, it might take some time for the amount to reflect in your account depending on your bank. If the payment is not reflected within the estimated time, please reach out to us with your cancellation ID number and then contact your respective bank. Please note that refunds can only be made to the original mode of payment. It cannot be processed in any other mode. In case of any dispute related to refund of the amount due to cancellation, the courts at Delhi only shall have exclusive jurisdiction to decide upon the same.